Refund policy

Fractured Youth Refund Policy

At Fractured Youth, we are committed to providing our customers with high-quality clothing and exceptional customer service. If you are not completely satisfied with your purchase, we offer a 14-day refund policy from the date of delivery. Please read our policy carefully for details on how to return items.

Refund Eligibility:

  1. Time Frame: To be eligible for a refund, items must be returned within 14 days from the date of delivery.

  2. Condition of Items: To qualify for a refund, products must be unworn, unwashed, and in the original condition they were received. All tags and labels must remain attached. Items that have been worn, washed, or altered in any way are not eligible for a refund.

  3. Quality Assurance: We take great pride in the quality of our products. Each item is carefully inspected for defects before being shipped. If you experience any issues with the quality of the product (e.g., faulty stitching, incorrect sizing, or defects), please contact us immediately. We will offer a full refund or replacement for items that meet our quality criteria.

How to Request a Refund:

  1. Contact Us: Please reach out to our customer service team via email at support@fractured-youth.com with your order number and the reason for your return.

  2. Return Instructions: Our team will provide you with return instructions and the return address. You will be responsible for covering the return shipping costs, unless the return is due to a quality issue.

  3. Inspection & Processing: Once we receive your returned item, it will be inspected for its condition and compliance with our refund policy. If everything meets the criteria, we will process your refund.

Refund Method:

  • Refunds will be issued to the original payment method within 7-10 business days after the return has been processed.

  • Please note that shipping fees are non-refundable, and any costs incurred for return shipping will be the responsibility of the customer unless the return is due to a quality issue on our part.

Non-Refundable Items:

  • Items purchased with a discount, promotion, or sale may have specific return terms, which will be communicated at the time of purchase.

  • Gift cards and customized items are not eligible for refunds.

Exchanges:

If you would like to exchange an item for a different size or color, please contact our customer service team. Exchanges are subject to availability and must comply with our return policy guidelines.

If you have any further questions or concerns about your purchase or our refund policy, please don’t hesitate to contact our customer service team. We’re here to ensure your experience with Fractured Youth is a positive one!